Support Center

Official Document

Support Center

We're here to help you get the best experience on DomHuang.

Frequently Asked Questions

Last Updated: February 2026

1. General Information

What is DomHuang Card Universe?

DomHuang is a digital trading card game (TCG) platform where players can collect, trade, and battle with digital assets. Creators from around the world can freely design and publish their own card sets — think YouTube, but for card games.

Is DomHuang free to play?

Yes, creating an account and accessing the platform is free. However, certain card packs, skins, and special items may require purchasing our in-game currency (DHC).

2. Digital Assets & Ownership

Do I really own the digital cards?

Yes. Each digital asset (Card, Skin, Gear) you acquire is assigned a unique identifier (UUID) recorded in our system to verify your ownership within the DomHuang ecosystem.

Can I trade or sell my cards?

Currently, trading is not yet supported. We are working on integrating your in-game data with the Marketplace to enable buying and selling in the near future.

3. Payments & DHC

What is DHC?

DHC is the virtual currency used exclusively within the DomHuang platform to purchase card packs and items. DHC has no monetary value outside of the Site and cannot be redeemed for fiat currency.

What is DHC?

DHC is the virtual currency used exclusively within the DomHuang platform to purchase card packs and items. DHC has no monetary value outside of the Site and cannot be redeemed for fiat currency.

Can I request a refund for my purchase?

Generally, all purchases are final and non-refundable once the transaction is completed and assets are delivered. However, if you encounter a technical error (e.g., double charge, item not received), please contact support within 7 days.

4. Account & Security

Is my personal data safe?

We take data privacy seriously. We comply with the Personal Data Protection Act (PDPA) of Thailand. We do not store your full credit card information; payments are processed via secure third-party gateways.

Can I use bots or scripts to play?

No. Using automation tools, bots, or scripts to access the Site or play the game is strictly prohibited and may result in a permanent ban of your account.

5. Support

How do I report a bug or contact support?

You can reach our support team by emailing [email protected] or through the "Contact Us" section in the app settings.